Terms & Conditions

Terms & Conditions

Terms & Conditions

Terms & Conditions

Terms & Conditions
Terms & Conditions
Our business hours are from Monday to Wednesday, 11.00am to 4.00pm (closed on public holiday).

Terms & Conditions

1. Information About Us

1.1  www.ibprofessional.com.sg is a site operated by IB Professional Pte Ltd. We are registered in Singapore under the Business Registration Number 201303410N and with our registered office at Depot Road. 


2. Delivery Policy

2.1 All orders are processed within 1-3 working days (Working days refers to Monday to Friday).  Orders that are received after 5pm on weekdays (excluding Public Holidays) or on weekends / public holidays, will be processed on the next available working day.  

2.2  Delivery within Singapore will take between 3-6 working days.  In the event of pandemic situation whereby government issue city lockdown / movement restriction, delivery will be slightly longer depending on the situation.  Delivery will also be slightly longer during peak season during November to December.

2.3  Delivery charge is $10.00 Sing dollars (within Singapore).  For Oversea Customers, shipping cost is dependent on the Product(s) ordered and mode of shipping.  We will advise you on a separate email on the applicable shipping cost.

2.4  We do not deliver to restricted areas within Singapore such as army camps, Jurong Island, Airport (Restricted Area) nor PSA ports.

2.5  To avoid delays in delivery, you will have to provide valid delivery address comprising of House No., Street Name, Unit No (If applicable), and Postal Number.

2.6  If you are not around to receive the delivery, we will pass it to whoever that is available to receive on your behalf.  You accept that a signature by the recipient (or any recipient at that delivery address) as evidence of delivery and order fulfillment by IB PROFESSIONAL and accept the transfer of responsibility. 

If there is no one available to receive the delivery and by your specific instructions to leave at the front door or any specific area unattended, IB Professional will take photo as proof of the delivery and email / Whatsapp you.  IB Professional will not be responsible for any loss of package left unattended at the front door or any specific area instructed by yourself.  This also constitutes as a transfer of responsibility and and order fulfillment by IB PROFESSIONAL

2.7 Name and Signature will be required upon receipt of delivery.


3. Your Status

3.1 By placing an order through our site or on the telephone, you warrant that:

3.1.1 You are legally capable of entering into binding contracts;

3.1.2 You are resident in the Serviced Country.


4. How the Contract is formed between You and Us

4.1 After placing an online order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All telephone and on-line orders are subject to acceptance by us, and we will confirm such acceptance to you either during our telephone conversation or email. The contract between us (“the Contract”) will only be formed when we deliver the items to you.

4.2 Subjected to actual stock availability, item orders may be replaced with alternatives subjected to a verbal or written confirmation with you. For items that cannot be replaced, we will contact you to give you the option to cancel. If payment has been made, you will be refunded of the amount paid. 

4.3 You are obliged to make payment in FULL by the payment option you select when you check out your orders.


5. Our Status

5.1 We may provide links on our site to the websites of other companies, whether affiliated with us or not. We cannot give any undertaking that the products you purchase from companies to whose website we have provided a link will be of satisfactory quality.


6. Price and Payment

6.1 The price of any Products will be as quoted on our site from time to time, except in cases of obvious error.

6.2 Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our site we might at our discretion decide to honour the lower (incorrect) price or either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.

6.3 We are under no obligation to provide the Product to you at the incorrect (lower) price even after we have provided you with an email confirmation.


7. Our Refunds Policy

7.1 Order may be cancelled prior to the process of the Product(s) by IB Professional, provided always that you must contact IB Professional to request IB Professional for cancellation immediately.  IB Professional will endeavour to accomodate your request if the Product(s) has not been shipped and you shall pay cancellation fees of 10% of your total order imposed by IB Professional.  If an order has already been shipped, no cancellation or refund will be permitted.  For purchases using credit card, refund will be made to your credit card between 14 and 21 days.

7.2 If you had received the Product(s) and realised that you have made an error, by no fault of IB Professional, you will have to inform IB Professional within 2 days from date of delivery and return the Product(s) within 2 working days (within Singapore).  You will be responsible for your own shipping cost when returning the Product(s).  If you would like to appoint us to collect the Product(s), delivery charge of $10.00 Sing dollars applies (within Singapore).  Subject to Clause 7.3 below, we will issue refund and 10% admin charges will be deducted from your refund amount and shippping cost from the first delivery will not be refundable.

7.3  It is your responsibility to ensure that the returning Product(s) is properly and adequately packed (wrapped with bubble pack) and in the same condition you received it the first time before shipping.  IB Professional reserve the right to refuse any return should the Product(s) received is damaged due to improper packing.

7.4 A claim made by you that the quantity of the Products delivered falls short of the quantity ordered shall be notified to us within 2 days from the date of delivery. If you do not notify us accordingly, we shall have no liability in respect of such shortfall and you shall be bound to pay the price as if the Products had been delivered in accordance with the Contract.


8. Our Liability

8.1 We warrant to you that any Product purchased from us through our site is sold as perfect otherwise expressed.

8.2 Our liability in connection with any Product purchased through our site is strictly limited to the purchase price of that Product.

8.3 Unless otherwise stated, all products warranty will be covered by the respective publisher.


9. Notices

9.1 All notices given by you to us must be given to IB Professional. We may give notice to you either via an e-mail or postal address that you provided to us when placing an order.


10. Events Outside our Control

10.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event”).

10.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

10.2.1 strikes, lock-outs or other industrial action;

10.2.2 civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;

10.2.3 fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;

10.2.4 impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;

10.2.5 impossibility of the use of public or private telecommunications networks; or

10.2.6 the acts, decrees, legislation, regulations or restrictions of any government.

10.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.


11. Waiver

11.1 If we fail, at any time during the term of a Contract, to insist upon the strict performance of any of your obligations under the Contract or any of these Terms and Conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

11.2 A waiver by us of any default shall not constitute a waiver of any subsequent default.

11.3 No waiver by us of any of these Terms and Conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.


12. Severability

12.1 If any of these Terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.


13. Entire Agreement

13.1 These Terms and Conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

13.2 We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other and that nothing may be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these Terms and Conditions.

13.3 Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these Terms and Conditions.


14. Our Right to Vary these Terms and Conditions

14.1 We have the right to revise and amend these Terms and Conditions from time to time.

14.2 You will be subject to the Policies and Terms and Conditions in force at the time that you order Products from us, unless any change to those Policies or these Terms and Conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those Policies or these Terms and Conditions before we provide you with the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the Terms and Conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).


15. Law and Jurisdiction

15.1 Contracts for the purchase of Products through our site will be governed by the Law of Singapore. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the Courts of The Republic of Singapore.